Safety and Security Policy

IMPERIAL HOTEL&RESTAURANT

COVID-19 Infection: Safety and Security Policy

Thank you so much for your continuous support and contributions.

As The Imperial Hotel & Restaurant prioritizes the safety and health of our valued guests and employees, we are implementing these measures following our  ‘Safety and Security Policy’  shown below to allow our guests to use the facilities without any fear of the spread of Covid-19. We all appreciate your understanding and cooperation. 

Hotel rules:

Positioning disinfectants

We are making the utmost effort to improve the sanitary environment for your

comfortable stay by providing disinfectant products in various spots at the hotel.

Enforcement of regular disinfection system

We are thoroughly disinfecting highly touched items in common areas, such as public areas, guest rooms, restaurants, banquet halls, bathroom doors, etc.

This includes elevator buttons, doorknobs, switches, chairs, tables, remote controls, electric pots, telephones, dryers, microphones, etc.

Enforcement of prevention against droplet transmission of the virus

We are equipping the front desk, cash register counters and some tables with acrylic plates or vinyl sheets. By wearing face masks, our service staff are paying full attention to the health, safety, and public sanitation of our guests. Moreover, we are thoroughly ventilating guestrooms when cleaning as well as restaurants and banquet halls.

Securing physical distancing

The maximum capacity of the elevator, restaurant, and banquet hall will be controlled to secure physical distancing.

Changes in business hours

Some of the restaurants, banquet halls, on-site facilities are temporarily shut, or business hours are reduced. Please check our website for more details.

Arrangement of facilities

Air exchange is thoroughly carried out in the process of frequent room cleaning.

We regularly disinfect tables, chairs, menus, etc. between guests. At banquet halls, before welcoming the guests, we ensure the thorough disinfection of tables, chairs, microphones, etc. In order to air the room completely, ceremonies will proceed with the doors open.

Requests to customers

• For your comfortable stay and safety, please cooperate with us in a temperature check and disinfection. Guests with a temperature of 37.5 degrees or more will be requested to refrain from using the facility in principle.
• Assessment of the health condition of overnight guests.
• Upon your check-in, please fill out a consent form regarding your health condition and let us confirm your travel history, stopovers, etc.
• We will ask to take your temperature before allowing you to use restaurants and banquet halls. We might politely refuse your access to the facilities if you have a temperature of 37.5 degrees or more.
• We will ask guests to use restaurants or banquet halls wearing face masks. Those without face masks will not be allowed to enter the facilities.
• For guests who have a fever, seem to be in bad shape, or those who have been in contact with any infected individuals, please reschedule your plan in advance.
• In the event that you are not feeling good, please contact our staff.
• Please wear masks in public areas and keep them on as much as possible except while dining.
• To avoid handling cash for hygiene purposes, we are introducing a cashless transaction system instead. 

Preventative actions for hotel employees

• Wearing masks while on duty
• We provide all the staff members with masks and make it mandatory to wear them all the time while on duty.
• Physical condition check at the door.
• We thoroughly monitor employees’ temperature and hand hygiene at the employee entrance.

• Those who have a fever of 37.0 degrees or more or who do not feel well are not allowed to enter. Instead, they are directed to stay at home and rest.
• Wearing masks while serving.
• Taking into consideration guest safety, health and public hygiene, service staff are obliged to wear masks.
• Individual hygiene management while on duty
• We encourage employees’ frequent hand washing, hand disinfection, and gargling.
• Positioning of disinfectants in background areas.
• Disinfectant products are positioned at office exits and staff bathrooms to ensure that employees practice good hand hygiene.
• Self-managing protocol for sick employees
• Employees need to follow behavior standards when sick. We are implementing systems to monitor their health conditions.
• Exercise self-restraint in unnecessary meetings and outings.
• We ban unnecessary business travel and overseas travel. In addition, we train employees to refrain from attending public events or meetings with a large number of people as well as work-related dining or outings.

Imperial Hotel & Restaurant is taking all possible measures to welcome our valued guests in the best and safest condition, therefor, should any of the measures change, your understanding and cooperation would be highly appreciated. Thank you for your support. 

General Manager